FAQs
How does a provider become listed in the directory?
The providers listed have expressed interest in becoming part of the directory and have identified themselves as licensed mental health providers in the Boston area. The information contained in this tool is self-report information from the providers.
Are providers in the directory “approved” or “endorsed” by Harvard University?
No. The directory contains information that may help students, faculty, and staff seeking mental health care to connect with outside providers in the community who meet their needs. Harvard is not endorsing or recommending the providers listed.
How do I know if a provider is a mental health professional?
All mental health providers listed in the directory identify themselves as licensed mental health practitioners. Harvard has not verified their licensure status. You should contact providers directly to determine if their qualifications meet your needs.
How do I know whether my insurance company will pay for therapy?
Insurance plans can vary, so you are responsible for checking with your insurance plan to ensure you are covered to receive care with a specific provider.
What happens if a therapist is recommended, but my insurance company doesn’t list them as a preferred provider?
The provider database will list the insurance each provider accepts. Insurance companies can have multiple plans, so it is recommended you contact member services of your insurance plan to verify that treatment with a specific provider will be covered.
Do I need a referral for therapy?
Some plans may require prior authorization to begin therapy. Call your insurance member services to see if a referral is required. Members who have the Harvard University Student Health Insurance Plan (Blue Cross/Blue Shield of Massachusetts) do not require a referral.
What if I’m unhappy with how my therapy is going?
If you are unhappy with the provider you are working with it is recommended that you talk to your provider about what is not working for you in therapy to see if there is a resolution. You can also terminate your treatment and locate a new provider within your benefit plan.
*Disclaimer
You are also responsible for all costs associated with care you may receive. You should carefully review your insurance benefits and confirm that your health care provider accepts your insurance plan before receiving care. This directory of community practitioners is provided for convenience and informational use only. The directory includes self-reported information from practitioners, and we do not guarantee that the information in the directory is accurate or complete. Harvard University does not endorse or recommend the community providers listed and makes no representation about the quality, credentials, or services provided by any of the listed practitioners.
As a user of the directory, you assume responsibility for evaluating and selecting your own health care providers. If you are under the age of 18, we recommend that you seek the advice of an adult as you consider treatment options.
As a user of the directory, you assume responsibility for evaluating and selecting your own health care providers. You are also responsible for all costs associated with care you may receive. You should carefully review your insurance benefits and confirm that your health care provider accepts your insurance plan before receiving care.
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